Return Policy

Our "Love It Or Return It" 100% satisfaction guarantee

Exclusively Weddings' 100% satisfaction guarantee means you NEVER have to worry when ordering from us. If for any reason you're not happy with anything you buy from us simply return it within 30 days for a prompt exchange or refund. Correctly personalized items may not be returned.

Please note that shipping charges are only refundable if we made an error on your order or there is damage to your order in shipping.

Did you make an error when entering your personalization information?

Mistakes happen and we completely understand . . . and we want to help. If by chance you made an error when entering your personalzation information then just call us at 1-800-759-7666. Tell our customer service team what happened and we'll be glad to replace the item for you at HALF of the original price.

How to Return an Item

Returning an item is simple and easy.

1) Request a Customer Return Number by contacting our customer service team at (1-800-759-7666), or via email or Live Chat (M-F 8am-8pm). This allows us to correctly credit your account.

2) Ship your return to:

Exclusively Weddings
Returns Dept.
422 N. Chimney Rock Road
Greensboro, NC 27410

3) Please include the following:

  • Your name and address
  • Telephone number
  • A copy of your Exclusively Weddings invoice
  • The reason for the return (so that we can make ourselves better!)