Frequently Asked Questions


What does "Only At Exclusively Weddings" that is shown on some product descriptions refer to?
"Only at Exclusively Weddings" items are those that are not found elsewhere. They have been designed especially for us or we designed them in-house. It can also refer to the fact that the manufacturer of the product will sell the product to no other online wedding retailer except for Exclusively Weddings.

Do you ship products outside the United States?
At the present time we can ship only to addresses in the 50 U.S. states. International shipping through Bongo International.

Will I receive an email confirming my order?
Yes. We will review your online order and then transfer it to our in-house order processing system. Once your order is in our system, you will receive an email from us. We process orders Monday-Friday, so you will likely get your email confirmation more quickly on orders placed during those days. The email will list all items purchased as well as any personalization that you entered. Please look it over carefully.

Will you send me a tracking number for my order?
Yes, when your order is shipped, you will receive a tracking number via email.

May I place my order by phone rather than online?
Certainly. Please call 1.800.759.7666 and one of our friendly call center representatives will be happy to take your order by telephone. For your convenience, we are open 24 hours a day, 7 days a week.

How do I know how long it will take to receive my order?
On the product information Web page for each item, we have included the approximate time it takes for that specific product to leave our warehouse. If you order more than one item, your entire order will ship together. Your order will be shipped from Greensboro, North Carolina. Allow 2-6 days for your order to reach you, depending on your location. If you are concerned that your order will not arrive in time for your wedding, please contact us so we can work with you personally.

What is your return policy?
100% satisfaction guarantee - even on personalized items. Exclusively Weddings' 100% satisfaction guarantee means that you NEVER have to worry when ordering from us. If for any reason you're not happy with anything you buy from us, including personalized items and invitations, simply return it within 60 days for a prompt exchange or refund.

Shipping charges are only refundable if we made an error on your order or there is damage to your order in shipping.

Ship your packages to:

Exclusively Weddings
Dept. R
2305 Soabar Street
Greensboro, NC 27406

Please include your name, address, telephone number, a copy of your Exclusively Weddings invoice, and the reason for the return.

How long have you been in business?
Exclusively Weddings has been serving discriminating brides since 1992 when our first catalog was published. In 1999, our Web site brought one more way for brides to see our extensive selection of upscale wedding accessories.

Why do you ask for Wedding Date during the check out process?
This will ensure that we get your order to you before your wedding.

Is your site secure?
This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. We have an SSL (Secure Sockets Layer) connection to the area where we ask you for such necessary information as name, address, credit card number, etc. SSL is fully supported by Microsoft Internet Explorer and Netscape Navigator. For more information, click here.

Why doesn't this site look right with my browser and why am I getting browser errors?
We recommend using Netscape 6.0 or later and Microsoft IE 5.5 or later to view this site. We require the use of a Secure Sockets Layer (SSL) compliant browser. In addition, your browser must have Java Script turned "on" and it must be set to accept "cookies".

Which credit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover.

When will my credit card be charged?
Your credit card will be authorized at the time you place your order, though it will not be charged until the entire order ships.

Can I change my order?
Once completed and placed, changes to personalized orders cannot be accepted in an effort to provide you with the fastest possible service.